24/7 Running

Our agents are available 24 hours a day, 7 days a week, 365 days a year – including Sundays and holidays. So whenever you are working, we are working with you. Our live agents are always on hand to assist your callers, ensuring that your customers always have someone to talk to.
In addition, you will have a dedicated account manager who will respond to your needs in 24 hours or less via phone, text, email, or WhatsApp. Whatever you need, we are just a phone call away.

Industry-specific Training

Our agents are trained in everything related to locksmithing and garage door services. From how to conduct a car lockout to how programming a car key works to the different steps associated with troubleshooting a broken garage door. They use this knowledge base to help your customers and turn every call into a fresh lead that can easily be closed. Their knowledge base also aids them when an existing customer calls for a callback or an update. It helps them gather all the information that is important to you about the job, in turn minimizing the work on your end.

Transparent Pricing

All our prices are fixed per call. We inform you of them in advance and do not charge you for anything we have not discussed in advance. That means if we haven’t discussed it, you’ll never be charged for it. Period. All calls are charged at the same rate, so whether we talk to a customer for 1 or 30 minutes, we charge you the same.

Calls under 20s are Free

There are many reasons why you may get a call that is over in less than 20 seconds. Whether it’s Angie’s List calling to offer you service, a misdialed call from someone who does not need service or a customer who calls and then hangs up right away. The fact is, these things happen. Regardless of the reason, any call we get that is under 20 seconds, we don’t charge you for it. This is to ensure that the focus is on the core of your business, you don’t pay for anything that doesn’t serve you, and that your costs are kept low.

Free Outbound Calls

Many times and for many reasons, a customer may call and hang up right away. Other times a customer loses cell reception in the middle of a call. Whatever the reason, in all cases that warrant a call back, our agents will immediately call the customer 3 times and try to get them back on the phone to complete the lead. When these things happen, these calls are completely free. Regardless of the reason, regardless of the situation, when we make an outbound call for you, it is free.

Local Caller ID

We understand that credibility is very important when communicating with a customer. You will be asked for a lot of personal information when we collect a lead. Information like their name, their number, and in many cases their home address. In order for them to feel comfortable giving this information, it is important that they feel that we are in their area. For this reason, we will use a local number of your choice to make all outbound calls to customers. That way, they never feel like they’re talking to a stranger millions of miles away, but to someone just down the street ready to help.

Experienced Team

Our company was founded by a former locksmith and a former call canter manager. between the two of them they had 15+ years of field experience dealing with customers both on the phone and in the field. As a company we’ve been taking calls for 4+ years servicing clients in locksmith, garage door, and air duct cleaning. We have used all of our knowledge to build a product that we would want to use. With our background knowledge you can rest assured that we will get all of the job specific data you need from a customer and send it to you. With our experience with customers all over the United States you can have peace of mind knowing that your getting a quality service that will help your business.

Weekly Billing

Our billing cycle runs on a weekly basis, which means we invoice you for the calls we handle on your behalf at the end of each week. We operate without any binding contracts, meaning you have the liberty to terminate our service on any day, for any reason, regardless of the duration of our professional relationship. There are no penalties for starting or discontinuing our services, so you have the flexibility to use us at your convenience.

How to get started?

We offer a 24 hour free trial in-order to take all pricing out of the equation and begin our longterm business relationship. You want to learn more about us or have any questions? We are reachable for you via email, phone or WhatsApp – to ensure you reach us on your preferred communication channel.
email: sales@sizeupsoftwareservices.com